Time Digital
Online Customer Support System
Customer Support Services
Hire customer support experts for your project who learn your business and sound just like you. We are making your customers happy 24/7 by replicating your top-performing in-house staff.
What We Offer
We support your prospects and customers by Livechat, telephone, email, WhatsApp, and social media channels 24/7. Our multilingual customer care teams will be an extension of your business providing the best contact center services.
Customer Care Services
Hire dedicated customer support experts who will learn all about your business and sound just like your in-house staff.
We have helped more than 150 startups and large and medium enterprises from the USA, Western Europe and the UK to gain more customers and strengthen existing ones.
Inbound Customer Support
Our customer support agents will respond to your customers’ inbound requests. We will provide your customers with all the information they need about the company, product or service you provide, as well as the benefits of your company and discounts you provide. Outsourcing customer support services means we will also cover your pre-sale, inbound sales and order taking, and order processing for you.
Outbound Customer Support
Our customer support agents will contact your customer on behalf of your company. The customer will communicate with a real person and not a machine. Establish a relationship of trust with your customers. Examples of Outbound Customer services we provide:
- Telesales
- Customer Research
- Lead Qualification
- Call Center Services
Technical and Help Desk Support
Mindy Support provides comprehensive first, second, and third-line outsourced technical support, tailored to your unique needs. Our experienced remote technical support specialists work with companies of all sizes from diverse industries.
While your IT department is busy resolving critical issues, we can help by providing basic help desk and service desk coverage, taking this burden off your shoulders. We offer more in-depth technical assistance for your customers around the clock. We provide expert product and service support for even the most complex and difficult issues.
We can also structure your IT support around levels (L1, L2, L3) or tiers (T1,T2, T3), depending on your needs and business processes. We will handle your technical support in a variety of ways, including by phone, email, live chat or video, chatbots, online tutorials and how-to’s, message boards, and other logging tools.
Technical and Help Desk Support
We help you build a long-term relationship with your customers through ongoing support. Outsourcing your customer support means we will empower your customers with long-term success with your product or service. Examples of Customer Success Management services we provide:
- Holistic Customer Success
- Customer Satisfaction and Retention
- Portfolio Growth Customer
- Cross-selling and Upselling
- Promotional Campaign Support
Complaint Management
We will help you achieve the following goals handling complaint management process:
Customer satisfaction: We will reduce customer dissatisfaction and ideally even strengthen customer loyalty.
Quality assurance: We will help you improve the product or service through complaint management, when customer feedback reaches the right departments.
Why Customers Choose Us?
Extensive Expertise
Market pioneers with vast superior customer service experience providing feedback and advice to businesses around the world
Highly Qualified Teams
Staff skilled and experienced with common tasks as well as complicated cases
Dedicated PM and QM Control
Dedicated project management team for every project; unique quality assurance system
Customized & Smart Approach
We aim to find the most suitable solution in accordance with each client’s business needs
Multilingual Support
Our team of 2k+ employees includes people who speak English, German, French and other languages
Robust Security
IT & Security systems that meet international standards ISO 27001 and worldwide practice
Fueling growth through professionally managed, qualified omnichannel customer support
Phone
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Live Chat
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Social Media
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Messenger Services
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Chat Bot
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In-App
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Self Support
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Marketing Tools Stack Operation And Management
With the right tools at your disposal, you can streamline your business campaigns and automate a ton of tasks in the process.
Website Operations Maintenance And Management
Regularly updating and maintaining your site is crucial to ensuring that your site is running at full capacity. Just like cars, websites require maintenance to operate properly
Dedicated Recruitment And Lead Generation Telecallers
A lead generation specialist helps businesses bring in new leads and increase the number of people at the top of their sales funnel.
Email Template Design And Maintenance
Easily Create, Send & Analyze Your Email Marketing Campaigns. Reach the Inbox. Get The Best Value in Pro Email Marketing Tools. Get Started Now! High Delivery Rate.
Theme Based Landing Page Development
Your perfectly created website needs to reach the right audiences. A landing page is an excellent source to get the best return from the investment in terms of more visitor traction and increased sales
Graphic Design And Social Media Creatives
The business potential of social networks is immense. Brands can leverage social media platforms to successfully drive their objectives across various channels.
Ecom Operation Management
It involves using automation to work 24/7, speeding up time to market, strengthening your brand and maximizing growth potential.
Online Customer Support System
A good customer support system unifies all the channels your customers are from and brings all their tickets into a single tab.
Content Creation And Management
Content creation is the process of identifying a new topic you want to write about, deciding which form you want the content to take, formalizing your strategy, conducting research, generating strategic ideas
“I have learnt that people will forget what you said, People will forget what you did, But people will never forget how you made them feel.”
~ Maya Angelou
FAQ
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